Passageways Business Travel Updates 
|
BUSINESS
TRAVEL UPDATE - SEPTEMBER 2007
|
|
TPG
DEAL GIVES NORTHWEST OPTION TO ACQUIRE MIDWEST
Source:
travelweekly.com
Northwest's involvement as a passive investor in TPG
Capital's acquisition of Midwest includes the option
for Northwest to acquire Midwest outright within the
next few years, TPG Capital partner Richard Schifter
said Aug. 17.
Schifter, however, emphasized an eventual Northwest
acquisition is far from a certainty.
"To
the extent that it is contemplated, it is contemplated
several years out," Schifter said. He said the agreement
between TPG and Northwest, giving the carrier the right
to acquire Midwest, is of "limited duration," for a
time period he did not specify, and after that TPG could
sell Midwest to anybody.
Northwest, in a statement, said only that its agreement
with TPG "gives Northwest the right but not the obligation
to acquire TPG's interest in [Midwest] in certain circumstances."
Although selling Midwest to Northwest a few years from
now would be one option for TPG to cash in on its investment,
Schifter said it is not the only one.
He noted TPG's has exited its investments in other airlines
incrementally. Also, Midwest is going private if TPG's
acquisition goes through, so an eventual initial public
offering for a Midwest return to the stock market also
is a possible way for TPG to turn a profit, he said.
"At
this stage, we do see various exit options," he said.
"One of the possibilities could be a sale to Northwest,
but it's not the exclusive one."
For now, Northwest is a passive minority investor that
will have no participation in Midwest management, no
control of the airline and no right to designate any
members of Midwest's board of directors, both airlines
and TPG said.
Neither Northwest nor TPG are revealing the size or
share of Northwest's stake as a passive investor.
|
|
|
|
FORMER
NORTHWEST CEO TO TAKE DELTA'S HELM
Source:
travelweekly.com
Delta's board chose Richard Anderson, Northwest's CEO
from 2001 to October 2004, to become the carrier's next
CEO Sept. 1.
Anderson, 52, will replace Gerald Grinstein, who took
over as CEO in 2004 when Leo Mullin left, and guided
Delta into, through and out of bankruptcy. But Grinstein,
75, let it be known he planned to retire soon after
Delta's emergence from Chapter 11.
Anderson will become the eighth CEO in Delta's 78-year
history.
Anderson left Northwest in October 2004 to become executive
vice president of UnitedHealth Group. Northwest was
not doing well when he left, having lost $458 million
through the first three quarters of 2004, and about
a year after he left the airline filed for Chapter 11
bankruptcy protection.
But all of the major network carriers were racking up
big losses at the time, and Delta said it is confident
in Anderson's experience and leadership. Anderson has
been serving on Delta's board, and, before going to
Northwest, was staff vice president and deputy general
counsel at Continental.
"After
a thorough search, the board concluded that Richard
Anderson possesses the right blend of seasoned leadership,
strategic skills, international experience and airline
knowledge the company needs to navigate the industry's
challenges and capitalize on its opportunities," board
chairman Daniel Carp said.
"Well-qualified
with a proven track record in this highly competitive
industry, Richard has a demonstrated ability to master
the competitive pressures of today's marketplace with
innovation and an unwavering focus on the customer,"
he added.
Anderson's appointment is sure to revive speculation
about an eventual Northwest-Delta merger -- talk that
previously reached a fever pitch when Northwest and
Delta filed for bankruptcy in the same court on the
same day. But that's solely speculation at this point.
In addition to Anderson's appointment, Delta's board
promoted CFO Edward Bastian to president and CFO. Bastian
had been considered a front-runner for the CEO spot.
Grinstein had seemed to favor Bastian or COO Jim Whitehurst
to take over when he left, but he praised Anderson after
the board's selection.
"He
is a ferocious competitor, thoroughly knowledgeable
about airline operations, and understands the link between
passenger satisfaction and living up to our service
commitments," Grinstein said. "He has an extensive background
in the Far East and Asia, which are among Delta's next
growth opportunities."
|
|
|
|
AIRLINES
BODY BIDS FAREWELL TO PAPER TICKETS
|
|
|
Source:
travelweekly.com
The global airlines body IATA said on Monday it had
placed its last order for paper tickets, clearing the
way for air travel to be based entirely on electronic
ticketing from June 1 next year.
"In
just 278 more days, the paper ticket will become a collector's
item," said Giovanni Bisignani, director general of
the International Air Transport Association.
The changeover from paper would not only cut airlines'
costs by $9 for every traveler but would also mean the
industry -- criticized by environmentalists for its
part in global warming -- would save 50,000 mature trees
a year, he added.
Bisignani did not say whether the $9 in cost savings
would or should be passed on to passengers.
Based in Geneva, IATA represents more than 240 airlines
which operate 94 percent of scheduled international
flights.
Non-IATA airlines, mainly low-cost carriers like the
Irish Ryanair and the British Easyjet, already have
a paper-free ticket system where travelers are registered
in computers and present only an identity document at
check-in.
IATA launched its drive for so called "e-ticketing"
just over three years ago and now 84 percent of travelers
on IATA carriers fly without paper tickets.
The airlines body says China, one of the fastest-growing
markets for air travel and host to next year's Olympic
Games, is heading to be the first country in the world
to operate an entirely paper-free ticketing system by
the end of this year.
|
|
|
|
ARE
AIRLINE LOUNGES WORTH THE PRICE OF ADMISSION?
|
|
|
Source: wall street journal online wsj.com
In this season of rampant flight cancellations and long
delays, many travelers have had to spend hours cooling
their heels in cramped -- and grimy -- airport terminal
gates. But these days, fliers can buy their way into
the plusher lounges once reserved for first-class passengers
and elite frequent fliers.
In the past couple of years, many carriers have begun
offering day passes to their lounges for travelers who
want to enjoy a drink at the bar or do some work before
their flight without having to become a member of the
club -- or buying a first-class or business-class ticket.
Some airlines see the day passes as a way to lure potential
new members. And, aiming to build customer loyalty,
airlines are in the process of building more of these
spaces. AMR Corp.'s American Airlines has opened three
new Admirals Club facilities this year at Tokyo Narita,
Nashville, Tenn., and at John F. Kennedy International
Airport in New York. Delta Air Lines Inc. is adding
a new club in Jacksonville, Fla., and is renovating
lounges in Miami and Philadelphia.
To see if it is worth spending up to $50 a day for access
to a lounge, we checked out the facilities of four major
airlines at four airports around the country. In theory,
the lounges can be great oases for hopping online, grabbing
a snack and relaxing before your flight -- especially
if you've been delayed. But some of the ones we visited
were far from lavish -- and we often went hungry.
Indeed, U.S. lounges are often no match for those of
foreign carriers in overseas airports. Lufthansa's first-class
lounge in Frankfurt has a cigar room and passengers
are driven to their planes in a Mercedes or Porsche.
Virgin Atlantic's "Clubhouse" at London's Heathrow Airport
has a Jacuzzi and its own movie theater. There's also
usually plenty of free food and drink. But many foreign
carriers restrict access to first-class passengers and
don't offer day passes.
We tried Continental Airlines Inc.'s lounges -- called
the Presidents Club -- at San Francisco International,
La Guardia International in New York and Hartsfield-Jackson
Atlanta International Airport. We paid $45 a person,
and the pass is good for 24 hours at any Presidents
Club.
Continental's lounges have perks that are absent at
some other airlines' lounges: Every Presidents Club
has free Wi-Fi Internet access and free alcoholic drinks.
The lounges also offer some snacks gratis -- bags of
chips, pretzels, peanuts, crackers and cheese. But they
don't allow food from outside.
American's Admirals Club Lounges tend to have plush
furnishings.
In San Francisco, the lounge had very few seats and
the lack of windows gave the space a claustrophobic
feel. At La Guardia, the men's bathroom was dingy --
the tiles on the floor were cracked and the walls were
scuffed. In Atlanta, the Presidents Club was bright
and airy upon entry, but there's one big downside: Guests
have to leave the lounge to hit the bathroom, located
a few gates down the terminal concourse.
We bought day passes ($50 for one person, $75 for two)
to American Airlines' Admirals Clubs at La Guardia,
San Francisco, Atlanta and Los Angeles. The lounges
were spacious and plush -- but only if you didn't look
too closely. Besides Atlanta, all of the Admirals Clubs
we visited had serious cleanliness issues. At La Guardia,
crumbs and other unidentifiable detritus were scattered
on the carpet, on tables and on chairs. In the ladies'
room, there was a large puddle on the floor and toilet
paper was strewn around. At LAX, several seat cushions
had huge gashes, and the bar area was sullied by crumbs
and orange peels.
American spokeswoman September Wade said vacuuming is
done after hours and bathrooms are cleaned every hour.
Regarding the damaged chairs, she said, "We have identified
areas that need updating and are in the process of finalizing
refurbishment plans now."
The Admirals Clubs do have some nice touches. At LAX,
you could use massage chairs (for a fee). There was
also a private shower, with complimentary shampoo and
soap. Lounges also offered Wi-Fi access for a fee. But
don't plan to use the Atlanta club if you have a late
connection: It closes at 8 p.m. And be prepared to pay
to eat. There's hardly any free food. At La Guardia
and Atlanta, the only complimentary snack was a large,
communal bowl of pretzels. The clubs did sell food --
including sandwiches and salads -- and booze. But at
La Guardia, about half the menu was unavailable.
Delta's Crown Room Club had the cheapest entrance fee:
Only $25 for a one-time visit at La Guardia and its
Atlanta hub. And when we told the hostess at La Guardia
we were planning to use the lounge only for about an
hour, she let us in free. In Atlanta, the spread was
pretty lavish for the low price tag: Complimentary drinks
flowed freely from a well-run bar. There was also plentiful
snack food (also free) including trays of olives, celery
and carrots, as well as cookies, pretzels and nuts.
We scored a free Corona (with lime) at La Guardia.
At La Guardia, the lobby was spacious and comfortable.
There were two big-screen TVs and conference rooms available
for private meetings. The business center was outfitted
with a copier, two fax machines and a half-dozen computers.
We visited four of UAL Corp.'s United Airlines' lounges
-- dubbed United Red Carpet Clubs. Our experiences were
wildly variable. The lounge in San Francisco was more
charming than most we had visited: It felt less like
a corporate waiting room and more like a lush hotel
lounge, decorated with tugboat models and black-and-white
photos of San Francisco. But the lounge in Atlanta was
abysmal: Fluorescent lights and dust-covered ivy gave
it the feel of a motel cafeteria. The one bathroom opened
right into the doorway of the small business center.
It also closed at 7 p.m. "We need to make some improvement
to that lounge," said Robin Urbanski, a spokeswoman
for United. She said that Atlanta is one of their smaller
lounges and doesn't receive much traffic.
Details:
|
AIRLINE/CLUB
|
COST
|
SERVICES
|
COMMENT
|
|
American/
Admirals Club
|
$50
for one person; $75 for two; $100 for three. A
day pass can be used at any other Admirals Club
within a 24-hour period after buying it.
|
Vary
per airport. Free but limited snack selection,
alcoholic drinks for a charge, food for purchase,
conference rooms, free use of showers and PCs
with Internet access.
|
Hit
or miss depending on airport. Some of the lounges
we visited were pretty grimy.
|
|
Continental/
Presidents Club
|
$45
per person. A day pass can be used at any other
Presidents Club within a 24-hour period after
buying it
|
Free
Wi-Fi Internet access, complimentary alcoholic
drinks, free light snacks and beverages, and conference
rooms.
|
The
lounges that we tested tended to be cramped and
unglamorous. But free Wi-Fi Internet access and
complimentary bar service make up for their lack
of space and ambiance.
|
|
United/
Red Carpet Lounge
|
$50
per person.
|
Limited
free snack selection, complimentary non-alcoholic
beverage, Wi-Fi Internet access for a fee, alcoholic
drinks for a fee and conference rooms.
|
Most
of lounges we visited were roomy and pleasant
places to spend a couple of hours in before a
flight -- with the exception of the tiny Atlanta
lounge. But the lack of free Internet access,
meals and paying for a beer make buying a day
pass hard to justify.
|
|
Delta/
Crown Room Club
|
$25
per person for a one-time visit.
|
Wi-Fi
Internet access for a fee, free booze, free snacks
and non-alcoholic drinks.
|
Pretty
decent amenities and pleasant service for the
price.
|
|
|
|
|
FLYING
TO EUROPE? AVOID CHECKING YOUR LUGGAGE
|
|
|
Source:
The Atlanta Journal-Constitution
It's the summer of lost luggage for anyone traveling
in Europe.
Such is the magnitude of the problem that travelers
were advised last month by the Association of European
Airlines, which includes the major national carriers,
to avoid checking bags altogether if possible and to
take carry-on luggage instead.
The association released figures showing that an average
of 10 passengers per flight lost bags between April
and June. British Airways was cited as the worst among
Europe's major airlines, and is on track to lose a record
1.3 million bags this year.
Fans of the syndicated TV talk show "Live With Regis
and Kelly" heard co-host Regis Philbin rant in July
about how BA lost two of his wife's bags. When he got
them back, one of her favorite dresses had been ruined
by water damage.
After a luggage "mountain" of some 22,000 lost bags
piled up in London, BA was forced to use freighters
at least twice in the past eight months to reunite passengers
in the United States with their belongings, said Laura
Goodes, a spokeswoman.
"Our
baggage performance has not been as good as we would
have liked and we fully apologize to those customers
who have been affected by delayed baggage in the past
few months," Goodes said.
Compounding the problem is a shortage of baggage handlers
at London's Heathrow airport, the world's third-busiest
airport, where dozens of workers are being taken off
duty each day to be trained on a new baggage system
at a terminal set to open next year.
The troubles aren't limited to Britain. Italian travelers
faced similar luggage horrors this month at Rome's main
Fiumicino airport. And even in the United States, reports
of lost luggage soared by about 26 percent in June compared
with a year earlier.
"It
is statistics like these that should make all airlines
look at their current procedures and determine their
own adequacy," said Josh Holm, director of the Coalition
for Luggage Security in New York, a group of business
people and companies that study safety issues surrounding
luggage. "All airlines should look for alternate means
of luggage transportation to ease the congestion in
airports and the daily loss rate."
Delta Air Lines requires outside identification on all
checked baggage and recommends placing identification
inside bags as well, in case the outside ID gets lost,
said spokeswoman Katie Hulme. "And remember to never
lock your luggage," she said.
Robert Mann, an aviation consultant at RW Mann & Co.
in Port Washington, N.Y., said several factors are contributing
to the baggage breakdown.
A spike in delayed flights means there is less time
to correctly transfer baggage to connecting flights.
Increased security screening of baggage and restrictions
on carry-on bags also play a part, he said.
Henry Harteveldt, a travel analyst at Forrester Research
in San Francisco, warned that the situation was not
likely to improve any time soon.
"The
simple fact is that there are more people flying by
air," he said. "And the growth of budget airlines, most
of which don't transfer bags between airlines, requires
passengers to check and recheck bags."
Protection, for a price
Chris Truelove of North Yorkshire, England, was so frustrated
after losing his luggage on a trip to Australia in 2000
that he founded www.globalbagtags.com.
The service sells a pair of metal luggage tags embossed
with a unique serial number for $19. After you register
your tags, your travel itinerary and your contact information
online, the company works with airlines to locate your
lost bags as quickly as possible. "The fact is that
most lost luggage is not actually lost. It is just not
identifiable," Truelove said.
LUGGAGE TIPS
- Don't
put valuables, critical items such as medicine or
keys, irreplaceable items, or fragile items in checked
bags.
- Don't
put pressure on latches by overpacking checked bags.
- Don't
check in at the last minute. Even if you make your
flight, your bags may not.
- Verify
that the attendant checking in your bags has put
a destination tag on each one. Throw away old tags
to avoid confusion.
- Hang
onto your claim check.
- Checked
bags may need to be open for security checks. If
you wish to lock your bags, go to www.tsa.gov for
information on locks that personnel can open and
relock.
- Choose
nonstop flights whenever possible.
As fall approaches and loads dip a bit, Passageways
observes it's time for each carrier to review their
staffing and their baggage procedures. Also, check with
your Passageways Travel professional on options for
sending your vital baggage in advance of your travels.
|
|
|
|
NW
NEWS
|
|
|
Northwest
Airlink Carrier Compass Airlines Completes First Revenue
Flight with New Embraer 175 Aircraft
Compass Airlines, a wholly-owned subsidiary of Northwest
Airlines operating under the Northwest Airlink banner,
today completed its first revenue flight with the new
dual-class 76-seat Embraer E-175 regional jet aircraft.
The E-175 offers dual-class service with 12 seats in
first class and 64 seats in coach class. The first class
seats, arranged in a one seat-aisle-two seat configuration,
offer 36 inches of pitch, or space between rows. Coach
class, arranged in a two seat-aisle-two seat configuration,
provides pitch comparable to other aircraft in Northwest’s
current mainline fleet.
The E-175 is designed to provide customers with best-in-class
comfort, including leather seating with adjustable headrests,
and more room throughout the cabin than traditional
regional jets. The aircraft features 6’ 7” of headroom
in the aisle and increased shoulder room when seated.
Sidewall-mounted seats are designed to maximize under-seat
space, improving passenger comfort and stowage capacity,
and overhead compartments offer more storage compared
to traditional regional jets and can accommodate 24”
x 16” x 10” roll-on bags.
Compass introduced its first two E-175 aircraft into
revenue service between Minneapolis/St. Paul International
Airport (MSP) and Omaha’s Eppley Airfield (OMA). In
addition to serving the MSP-OMA route, the first two
aircraft will serve Dallas-Ft. Worth (DFW), Missoula,
Mont. (MSO) and Nashville, Tenn. (BNA) from Minneapolis/St.
Paul. Compass anticipates operating a fleet of 10 E-175
aircraft by the end of 2007 and a fleet of 36 by the
end of 2008.
Northwest
Adds New York - Heartland Service
Northwest Airlines announced new daily nonstop Northwest
Airlink regional jet service to New York’s LaGuardia
International Airport (LGA) from Heartland markets Des
Moines, Iowa; Flint, Mich.; and Madison, Wis., beginning
Nov. 4, 2007.
The new year-round services will be served by 50-seat
Bombardier CRJ200 regional jets operated by Northwest’s
Airlink partner Pinnacle Airlines.
NW
Enhances On-Time Performance In August
Northwest pilots have a new Agreement with the airline.
Northwest instituted a new recruitment program and focused
on avoiding a repeat of significant cancellations that
plagued them and their customers in late June and late
July. They succeeded. August went quite well for Northwest
in terms of cancellations.
The new pilot agreement ratified August 4th implements
contractual changes on work rules pertaining to international
flying, as well as the settlement of an outstanding
grievance, in exchange for the reinstatement of premium
pay of 50 percent for all pilots flying more than 80
hours a month, effective Aug. 1, 2007. The agreement
is economically neutral per Northwest, with the cost
to Northwest of the premium-pay element offset by the
value of the work-rule changes and grievance settlement.
The recruitment of new pilots also produced results
with more than 1400 applications to the 24JUL posting
for pilot hiring. Northwest also recalled nearly 400
furloughed pilots with at least 230 of those accepting
the call and more expected in September. Complete completion
percentages on scheduled flights for August are not
available as we post this, but Northwest delivered at
least two days of 100% completion (not a single cancellation
systemwide) on both August 14th and 15th. A 1-3 percent
cancellation factor is usual.
|
|
|
|
|
|
|
Copyright © 2007 Passageways Travel Services, Inc. |
|