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AUGUST 2007
 
NORTHWEST NEWS

Northwest, Pilots Union Agree On New Deal
Source: travelweekly.com

Northwest reached an agreement with its pilots union Aug. 1 under which it will reinstate a premium payment to pilots for flying more than 80 hours in a month and reward them with incentive pay for perfect attendance from Aug. 4 to Sept. 3.

The agreement is another part of Northwest's attempt to prevent the flight cancellation spikes that have plagued the carrier and its customers in late June and late July.

Northwest previously announced a 4% reduction in capacity in August so that, under the reduced schedule, fewer pilots will be pushed close to or all the way to the maximum 90 flying hours they can be required to provide under their contracts. Pilots could volunteer to fly more, up to the 100-hour federal limit, but most are averse to doing so.

Northwest also is increasing its pilot reserve and modifying the way pilots' trips are scheduled so they'll spend less time away from home.

Northwest has blamed the cancellation problems in part on pilot absenteeism, even more so in late June, although it still is not disclosing how many pilots have been calling in sick or not showing up for other reasons.

The pilots union, having predicted summer crew shortage problems months ago, have put the blame on Northwest for understaffing and for overworking pilots to the point of fatigue by pushing them to the limits of their new, longer work hours.

Northwest canceled 9% of its flights July 27, 13% July 28, 16% July 29 and 9% July 30, according to data from Flightstats.com. But by Aug. 1, according to Flightstats, the rate had dropped back down to 2%. In late June, the cancellation rates were as high as 17% (on June 27).

NWA Announces Bid for U.S.- China Nonstop Service

Northwest in July, filed with the U.S. Department of Transportation (DOT) for new rights to operate Detroit and Shanghai as well as Detroit and Beijing nonstop service. Northwest’s application is in response to the DOT's invitation to carriers interested in using the rights that are available under the landmark new aviation agreement with China.

NWA invites its customers to register their support for Northwest’s new China service by visiting www.nwatochina.com.

DOT plans to award six new routes that become available to China between 2007 and 2009.

“Northwest wants to begin new service to China just as soon as possible,” said Doug Steenland, president and chief executive officer. “Northwest’s WorldGateway hub at Detroit offers an unmatched combination of broad network coverage of the entire Eastern half of the United States, convenient direct routings, and a new, state-of-the art terminal facility.”

“Northwest would provide attractive connecting service to China from more than 100 U.S. cities. If the DOT wants to benefit the most U.S. passengers and the most U.S. cities, Northwest is the clear first choice,” added Steenland.

The DOT plans to award the routes in an expedited fashion. DOT has indicated a preference for a new entrant carrier in 2007, but remains open to other options. “Northwest is ready to start flying right away,” said Neal Cohen, executive vice president – strategy and international. Northwest would use Boeing 747-400 aircraft for Detroit to Shanghai service, if selected for a 2007 award. “We’re prepared to respect the DOT’s wishes, but we think the public and the DOT should have a choice. Northwest would accept China frequencies in either or both years.”

If selected for 2009 service, Northwest plans to use the Boeing 787 for both routes. Northwest is the North American service launch customer for the 787, a fuel-efficient aircraft that will usher in a new era of customer comfort and convenience. The 787 will be one of the most environmentally-friendly planes in the sky.

NW Airlines At Detroit Metro To Be First In U.S. With New Dreamliner Jet
Source: detroitnews.com

Boeing Co. rolled out its long-awaited 787 Dreamliner on July 8, 2007, a state-of-the-art passenger jet that will improve the flying experience for millions and allow Metro Detroiters to fly nonstop to far-flung destinations.

Northwest Airlines, Detroit Metropolitan Airport's largest passenger carrier, will be the first North American airline to receive and fly the 220-passenger long-haul jet. The airline's first flights with the new jet will be out of Metro Airport. Northwest signed a $4 billion order in 2005 for 18 of the new jets that promise to burn less fuel and offer more passenger comforts than comparable planes.

Boeing unveiled the Dreamliner -- its first new jetliner since 1995 -- at ceremonies outside its Everett factory, with thousands of dignitaries, airline executives and media members in attendance.

Boeing expects to make its first delivery in summer 2008, a deadline that could prove challenging.

Fitted with more efficient engines and built with lightweight composite materials, the 787 is appealing to airlines such as Northwest that are looking to hold down fuel costs.

The first of Northwest's 18 Dreamliners is expected to arrive in August 2008, and the Eagan, Minn.-based airline hopes to begin flying passengers later that year.

Northwest initially intends to fly the planes from Detroit to Asian destinations, promising comforts never seen before on its trans-Pacific flights. The 787 features wider seats and aisles, better lighting, electronically dimmed windows and improved air quality.

Boeing is offering three models of the 787 with seating for 200 to 330 passengers. Northwest has opted for the 787-8 model with a seating capacity of 220.

Besides improving the passenger experience, the 787's longer range could open up numerous new destinations for the airline and Detroit Metropolitan Airport, said Doug Steenland, president and CEO of Northwest.

"The decision we made in the spring of 2005 to purchase the 787 is looking better and better," Steenland said. "It's really going to be a game-changer. Detroit is going to be the first beneficiary of this aircraft. We will use it for Detroit-to-Asia flights, and we want to use it to open more Detroit-to-China markets."

Boeing has firm orders for 677 planes from 47 customers around the world, including Continental, Qantas Airways and Air China.

The Dreamliner represents many firsts in the airline industry, including the first large passenger jet to have more than half of its structure made of composite materials instead of aluminum sheets. The lighter weight -- a reduction of up to 40,000 pounds -- makes the aircraft 20 percent more fuel efficient.

"It's a carbon fiber with an epoxy resin that holds it all together," Bair said. "We've been slowly laying the groundwork in order to be ready to build an entire airplane out of this material."

Steenland and others said the plane is so efficient to operate that Northwest, which emerged from bankruptcy in May, can realize the same profit from a loaded 787 as it can from a 430-seat Boeing 747. The aircraft also will require less maintenance.

The new material also means improvements for passengers. Because the composite material doesn't corrode, Boeing can add humidity inside the cabin to make the flight more comfortable.

And the composite material is so strong that the airline can reduce the equivalent altitude inside the aircraft to 6,000 feet above sea level, a drop of 2,000 feet from where it's at now. This means less air sickness.

Among the other highlights of the new aircraft:

Boeing's specially developed system will automatically reduce rough rides when flying through turbulence.

More room inside the cabin with wider seats, even in coach.

Restrooms in all classes will be significantly larger with wheelchair accessibility and room for passengers to move around.

Unlike most new airplanes, the 787 is not being built from the ground up at Boeing's Everett factory. For the first time, various components, such as the wings and the fuselage, are being built at companies around the world and shipped to the final assembly location at Boeing.

Boeing officials said the system is so advanced, they ultimately hope to have final assembly down to three days. "It nothing more than fitting the pieces of the puzzle together for us," one Boeing official said.




FORMER NORTHWEST CEO TO TAKE DELTA'S HELM

Source: travelweekly.com

Delta's board chose Richard Anderson, Northwest's CEO from 2001 to October 2004, to become the carrier's next CEO Sept. 1.

Anderson, 52, will replace Gerald Grinstein, who took over as CEO in 2004 when Leo Mullin left, and guided Delta into, through and out of bankruptcy. But Grinstein, 75, let it be known he planned to retire soon after Delta's emergence from Chapter 11.

Anderson will become the eighth CEO in Delta's 78-year history.

Anderson left Northwest in October 2004 to become executive vice president of UnitedHealth Group. Northwest was not doing well when he left, having lost $458 million through the first three quarters of 2004, and about a year after he left the airline filed for Chapter 11 bankruptcy protection.

But all of the major network carriers were racking up big losses at the time, and Delta said it is confident in Anderson's experience and leadership. Anderson has been serving on Delta's board, and, before going to Northwest, was staff vice president and deputy general counsel at Continental.

"After a thorough search, the board concluded that Richard Anderson possesses the right blend of seasoned leadership, strategic skills, international experience and airline knowledge the company needs to navigate the industry's challenges and capitalize on its opportunities," board chairman Daniel Carp said.

"Well-qualified with a proven track record in this highly competitive industry, Richard has a demonstrated ability to master the competitive pressures of today's marketplace with innovation and an unwavering focus on the customer," he added.

Anderson's appointment is sure to revive speculation about an eventual Northwest-Delta merger -- talk that previously reached a fever pitch when Northwest and Delta filed for bankruptcy in the same court on the same day. But that's solely speculation at this point.

In addition to Anderson's appointment, Delta's board promoted CFO Edward Bastian to president and CFO. Bastian had been considered a front-runner for the CEO spot.

Grinstein had seemed to favor Bastian or COO Jim Whitehurst to take over when he left, but he praised Anderson after the board's selection.

"He is a ferocious competitor, thoroughly knowledgeable about airline operations, and understands the link between passenger satisfaction and living up to our service commitments," Grinstein said. "He has an extensive background in the Far East and Asia, which are among Delta's next growth opportunities."




AIRLINES BODY BIDS FAREWELL TO PAPER TICKETS

Source: travelweekly.com

The global airlines body IATA said on Monday it had placed its last order for paper tickets, clearing the way for air travel to be based entirely on electronic ticketing from June 1 next year.

"In just 278 more days, the paper ticket will become a collector's item," said Giovanni Bisignani, director general of the International Air Transport Association.

The changeover from paper would not only cut airlines' costs by $9 for every traveler but would also mean the industry -- criticized by environmentalists for its part in global warming -- would save 50,000 mature trees a year, he added.

Bisignani did not say whether the $9 in cost savings would or should be passed on to passengers.

Based in Geneva, IATA represents more than 240 airlines which operate 94 percent of scheduled international flights.

Non-IATA airlines, mainly low-cost carriers like the Irish Ryanair and the British Easyjet, already have a paper-free ticket system where travelers are registered in computers and present only an identity document at check-in.

IATA launched its drive for so called "e-ticketing" just over three years ago and now 84 percent of travelers on IATA carriers fly without paper tickets.

The airlines body says China, one of the fastest-growing markets for air travel and host to next year's Olympic Games, is heading to be the first country in the world to operate an entirely paper-free ticketing system by the end of this year.



ARE AIRLINE LOUNGES WORTH THE PRICE OF ADMISSION?

Source: wall street journal online wsj.com

In this season of rampant flight cancellations and long delays, many travelers have had to spend hours cooling their heels in cramped -- and grimy -- airport terminal gates. But these days, fliers can buy their way into the plusher lounges once reserved for first-class passengers and elite frequent fliers.

In the past couple of years, many carriers have begun offering day passes to their lounges for travelers who want to enjoy a drink at the bar or do some work before their flight without having to become a member of the club -- or buying a first-class or business-class ticket. Some airlines see the day passes as a way to lure potential new members. And, aiming to build customer loyalty, airlines are in the process of building more of these spaces. AMR Corp.'s American Airlines has opened three new Admirals Club facilities this year at Tokyo Narita, Nashville, Tenn., and at John F. Kennedy International Airport in New York. Delta Air Lines Inc. is adding a new club in Jacksonville, Fla., and is renovating lounges in Miami and Philadelphia.

To see if it is worth spending up to $50 a day for access to a lounge, we checked out the facilities of four major airlines at four airports around the country. In theory, the lounges can be great oases for hopping online, grabbing a snack and relaxing before your flight -- especially if you've been delayed. But some of the ones we visited were far from lavish -- and we often went hungry.

Indeed, U.S. lounges are often no match for those of foreign carriers in overseas airports. Lufthansa's first-class lounge in Frankfurt has a cigar room and passengers are driven to their planes in a Mercedes or Porsche. Virgin Atlantic's "Clubhouse" at London's Heathrow Airport has a Jacuzzi and its own movie theater. There's also usually plenty of free food and drink. But many foreign carriers restrict access to first-class passengers and don't offer day passes.

We tried Continental Airlines Inc.'s lounges -- called the Presidents Club -- at San Francisco International, La Guardia International in New York and Hartsfield-Jackson Atlanta International Airport. We paid $45 a person, and the pass is good for 24 hours at any Presidents Club.

Continental's lounges have perks that are absent at some other airlines' lounges: Every Presidents Club has free Wi-Fi Internet access and free alcoholic drinks. The lounges also offer some snacks gratis -- bags of chips, pretzels, peanuts, crackers and cheese. But they don't allow food from outside.

American's Admirals Club Lounges tend to have plush furnishings.
In San Francisco, the lounge had very few seats and the lack of windows gave the space a claustrophobic feel. At La Guardia, the men's bathroom was dingy -- the tiles on the floor were cracked and the walls were scuffed. In Atlanta, the Presidents Club was bright and airy upon entry, but there's one big downside: Guests have to leave the lounge to hit the bathroom, located a few gates down the terminal concourse.

We bought day passes ($50 for one person, $75 for two) to American Airlines' Admirals Clubs at La Guardia, San Francisco, Atlanta and Los Angeles. The lounges were spacious and plush -- but only if you didn't look too closely. Besides Atlanta, all of the Admirals Clubs we visited had serious cleanliness issues. At La Guardia, crumbs and other unidentifiable detritus were scattered on the carpet, on tables and on chairs. In the ladies' room, there was a large puddle on the floor and toilet paper was strewn around. At LAX, several seat cushions had huge gashes, and the bar area was sullied by crumbs and orange peels.

American spokeswoman September Wade said vacuuming is done after hours and bathrooms are cleaned every hour. Regarding the damaged chairs, she said, "We have identified areas that need updating and are in the process of finalizing refurbishment plans now."

The Admirals Clubs do have some nice touches. At LAX, you could use massage chairs (for a fee). There was also a private shower, with complimentary shampoo and soap. Lounges also offered Wi-Fi access for a fee. But don't plan to use the Atlanta club if you have a late connection: It closes at 8 p.m. And be prepared to pay to eat. There's hardly any free food. At La Guardia and Atlanta, the only complimentary snack was a large, communal bowl of pretzels. The clubs did sell food -- including sandwiches and salads -- and booze. But at La Guardia, about half the menu was unavailable.

Delta's Crown Room Club had the cheapest entrance fee: Only $25 for a one-time visit at La Guardia and its Atlanta hub. And when we told the hostess at La Guardia we were planning to use the lounge only for about an hour, she let us in free. In Atlanta, the spread was pretty lavish for the low price tag: Complimentary drinks flowed freely from a well-run bar. There was also plentiful snack food (also free) including trays of olives, celery and carrots, as well as cookies, pretzels and nuts. We scored a free Corona (with lime) at La Guardia.

At La Guardia, the lobby was spacious and comfortable. There were two big-screen TVs and conference rooms available for private meetings. The business center was outfitted with a copier, two fax machines and a half-dozen computers.

We visited four of UAL Corp.'s United Airlines' lounges -- dubbed United Red Carpet Clubs. Our experiences were wildly variable. The lounge in San Francisco was more charming than most we had visited: It felt less like a corporate waiting room and more like a lush hotel lounge, decorated with tugboat models and black-and-white photos of San Francisco. But the lounge in Atlanta was abysmal: Fluorescent lights and dust-covered ivy gave it the feel of a motel cafeteria. The one bathroom opened right into the doorway of the small business center. It also closed at 7 p.m. "We need to make some improvement to that lounge," said Robin Urbanski, a spokeswoman for United. She said that Atlanta is one of their smaller lounges and doesn't receive much traffic.

Details:
AIRLINE/CLUB COST SERVICES COMMENT
American/
Admirals Club
$50 for one person; $75 for two; $100 for three. A day pass can be used at any other Admirals Club within a 24-hour period after buying it. Vary per airport. Free but limited snack selection, alcoholic drinks for a charge, food for purchase, conference rooms, free use of showers and PCs with Internet access. Hit or miss depending on airport. Some of the lounges we visited were pretty grimy.
Continental/
Presidents Club
$45 per person. A day pass can be used at any other Presidents Club within a 24-hour period after buying it Free Wi-Fi Internet access, complimentary alcoholic drinks, free light snacks and beverages, and conference rooms. The lounges that we tested tended to be cramped and unglamorous. But free Wi-Fi Internet access and complimentary bar service make up for their lack of space and ambiance.
United/
Red Carpet Lounge
$50 per person. Limited free snack selection, complimentary non-alcoholic beverage, Wi-Fi Internet access for a fee, alcoholic drinks for a fee and conference rooms. Most of lounges we visited were roomy and pleasant places to spend a couple of hours in before a flight -- with the exception of the tiny Atlanta lounge. But the lack of free Internet access, meals and paying for a beer make buying a day pass hard to justify.
Delta/
Crown Room Club
$25 per person for a one-time visit. Wi-Fi Internet access for a fee, free booze, free snacks and non-alcoholic drinks. Pretty decent amenities and pleasant service for the price.



FLYING TO EUROPE? AVOID CHECKING YOUR LUGGAGE

Source: The Atlanta Journal-Constitution

It's the summer of lost luggage for anyone traveling in Europe.

Such is the magnitude of the problem that travelers were advised last month by the Association of European Airlines, which includes the major national carriers, to avoid checking bags altogether if possible and to take carry-on luggage instead.

The association released figures showing that an average of 10 passengers per flight lost bags between April and June. British Airways was cited as the worst among Europe's major airlines, and is on track to lose a record 1.3 million bags this year.

Fans of the syndicated TV talk show "Live With Regis and Kelly" heard co-host Regis Philbin rant in July about how BA lost two of his wife's bags. When he got them back, one of her favorite dresses had been ruined by water damage.

After a luggage "mountain" of some 22,000 lost bags piled up in London, BA was forced to use freighters at least twice in the past eight months to reunite passengers in the United States with their belongings, said Laura Goodes, a spokeswoman.

"Our baggage performance has not been as good as we would have liked and we fully apologize to those customers who have been affected by delayed baggage in the past few months," Goodes said.

Compounding the problem is a shortage of baggage handlers at London's Heathrow airport, the world's third-busiest airport, where dozens of workers are being taken off duty each day to be trained on a new baggage system at a terminal set to open next year.

The troubles aren't limited to Britain. Italian travelers faced similar luggage horrors this month at Rome's main Fiumicino airport. And even in the United States, reports of lost luggage soared by about 26 percent in June compared with a year earlier.

"It is statistics like these that should make all airlines look at their current procedures and determine their own adequacy," said Josh Holm, director of the Coalition for Luggage Security in New York, a group of business people and companies that study safety issues surrounding luggage. "All airlines should look for alternate means of luggage transportation to ease the congestion in airports and the daily loss rate."

Delta Air Lines requires outside identification on all checked baggage and recommends placing identification inside bags as well, in case the outside ID gets lost, said spokeswoman Katie Hulme. "And remember to never lock your luggage," she said.

Robert Mann, an aviation consultant at RW Mann & Co. in Port Washington, N.Y., said several factors are contributing to the baggage breakdown.

A spike in delayed flights means there is less time to correctly transfer baggage to connecting flights. Increased security screening of baggage and restrictions on carry-on bags also play a part, he said.

Henry Harteveldt, a travel analyst at Forrester Research in San Francisco, warned that the situation was not likely to improve any time soon.

"The simple fact is that there are more people flying by air," he said. "And the growth of budget airlines, most of which don't transfer bags between airlines, requires passengers to check and recheck bags."

Protection, for a price
Chris Truelove of North Yorkshire, England, was so frustrated after losing his luggage on a trip to Australia in 2000 that he founded www.globalbagtags.com.

The service sells a pair of metal luggage tags embossed with a unique serial number for $19. After you register your tags, your travel itinerary and your contact information online, the company works with airlines to locate your lost bags as quickly as possible. "The fact is that most lost luggage is not actually lost. It is just not identifiable," Truelove said.

LUGGAGE TIPS

  • Don't put valuables, critical items such as medicine or keys, irreplaceable items, or fragile items in checked bags.
  • Don't put pressure on latches by overpacking checked bags.
  • Don't check in at the last minute. Even if you make your flight, your bags may not.
  • Verify that the attendant checking in your bags has put a destination tag on each one. Throw away old tags to avoid confusion.
  • Hang onto your claim check.
  • Checked bags may need to be open for security checks. If you wish to lock your bags, go to www.tsa.gov for information on locks that personnel can open and relock.
  • Choose nonstop flights whenever possible.

As fall approaches and loads dip a bit, Passageways observes it's time for each carrier to review their staffing and their baggage procedures. Also, check with your Passageways Travel professional on options for sending your vital baggage in advance of your travels.



NW NEWS

Northwest Airlink Carrier Compass Airlines Completes First Revenue Flight with New Embraer 175 Aircraft

Compass Airlines, a wholly-owned subsidiary of Northwest Airlines operating under the Northwest Airlink banner, today completed its first revenue flight with the new dual-class 76-seat Embraer E-175 regional jet aircraft.

The E-175 offers dual-class service with 12 seats in first class and 64 seats in coach class. The first class seats, arranged in a one seat-aisle-two seat configuration, offer 36 inches of pitch, or space between rows. Coach class, arranged in a two seat-aisle-two seat configuration, provides pitch comparable to other aircraft in Northwest’s current mainline fleet.

The E-175 is designed to provide customers with best-in-class comfort, including leather seating with adjustable headrests, and more room throughout the cabin than traditional regional jets. The aircraft features 6’ 7” of headroom in the aisle and increased shoulder room when seated. Sidewall-mounted seats are designed to maximize under-seat space, improving passenger comfort and stowage capacity, and overhead compartments offer more storage compared to traditional regional jets and can accommodate 24” x 16” x 10” roll-on bags.

Compass introduced its first two E-175 aircraft into revenue service between Minneapolis/St. Paul International Airport (MSP) and Omaha’s Eppley Airfield (OMA). In addition to serving the MSP-OMA route, the first two aircraft will serve Dallas-Ft. Worth (DFW), Missoula, Mont. (MSO) and Nashville, Tenn. (BNA) from Minneapolis/St. Paul. Compass anticipates operating a fleet of 10 E-175 aircraft by the end of 2007 and a fleet of 36 by the end of 2008.

Northwest Adds New York - Heartland Service

Northwest Airlines announced new daily nonstop Northwest Airlink regional jet service to New York’s LaGuardia International Airport (LGA) from Heartland markets Des Moines, Iowa; Flint, Mich.; and Madison, Wis., beginning Nov. 4, 2007.

The new year-round services will be served by 50-seat Bombardier CRJ200 regional jets operated by Northwest’s Airlink partner Pinnacle Airlines.

NW Enhances On-Time Performance In August

Northwest pilots have a new Agreement with the airline. Northwest instituted a new recruitment program and focused on avoiding a repeat of significant cancellations that plagued them and their customers in late June and late July. They succeeded. August went quite well for Northwest in terms of cancellations.

The new pilot agreement ratified August 4th implements contractual changes on work rules pertaining to international flying, as well as the settlement of an outstanding grievance, in exchange for the reinstatement of premium pay of 50 percent for all pilots flying more than 80 hours a month, effective Aug. 1, 2007. The agreement is economically neutral per Northwest, with the cost to Northwest of the premium-pay element offset by the value of the work-rule changes and grievance settlement. The recruitment of new pilots also produced results with more than 1400 applications to the 24JUL posting for pilot hiring. Northwest also recalled nearly 400 furloughed pilots with at least 230 of those accepting the call and more expected in September. Complete completion percentages on scheduled flights for August are not available as we post this, but Northwest delivered at least two days of 100% completion (not a single cancellation systemwide) on both August 14th and 15th. A 1-3 percent cancellation factor is usual.





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Experiencing exactly what you hoped for in a vacation requires planning...with a professional.

Join Passageways Travel professionals at these upcoming events and plan your winter, spring or summer 2008 adventure:

DATE EVENT CITY VENUE/TIME
22SEP On Stage Alaska Escanaba The Bonifas Art Center 700 1st South; 4PM
23SEP On Stage Alaska Petoskey Odawa Hotel; 3PM
23SEP Passageways Travel Show Traverse City Hagerty Center on the water on West Grand Traverse Bay; 1-4PM
24SEP Passageways Travel Show East Lansing Kellogg Center on the MSU campus; 4-7PM
25SEP On Stage Alaska Gaylord Tree Tops Resort; 6:30PM
26SEP On Stage Alaska Mt. Pleasant CMU Bovee Center; 7PM
27SEP Passageways Travel Show Novi Our Novi office at 43155 Main Street; 4-7P
27SEP On Stage Alaska Midland The Grace A Dow Library; 7PM



NORMANDY, BRITTANY & CHATEAUX COUNTRY


Passageways travel and Globus invite you to join us on a once in a lifetime vacation.
April 18-26, 2008

Passageways President Tom Rockne is hosting this 9-day adventure delivering the highlights of Paris, Normandy, Brittany and the Loire Valley.

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Or contact your local Passageways Travel Consultant



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Join Passageways' Travel expert Bonnie Pintozzi to Alaska!

Alaska Cruise Tour with Royal Caribbean Cruise Line
June 9-20, 2008

Imagine your vacation in Alaska for one moment. Your delight when you spot a grizzly bear with a cub or two in tow. That instant when the silence of a misty fjord is shattered by a pod of giant humpback whales, breaching high into the air, and then crashing back against the sea. While your floatplane flies over crystal glaciers, toward the midnight sun, remember: This is Alaska. This is real. This is the adventure of a lifetime.

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